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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A pop-up menu will appear. It contains elaborate information about all the actions that you can perform on that particular page. Each popup appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge library of video tutorials describing how to use our Control Panel. They're designed for those of you who want to see how things are being done rather than only reading articles. In this way, anyone can swiftly get to know our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a glance at our extensive Frequently Asked Questions section, which covers questions asked by actual customers and provides real solutions. We periodically "revamp" our Frequently Asked Questions database with new articles in order to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can get in touch with our great team of customer service technicians available 24/7 and ready to help you with any issue. Each trouble ticket you open will be responded to in less than one hour (the average response time being just twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 262666

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com